Privacy Policy
Last updated: October 2025
1. Overview
Intellicoach ("we," "us") respects your privacy and protects personal data collected through our AI-powered assistant for fitness coaches.
2. Data We Collect
User Information: Name, email, calendar link, business info, Meta account connection data.
Usage Data: Conversation metrics, automation settings, analytics events, device/browser info, IP address.
Payment Data: Processed by Stripe; we do not store card details.
3. How We Use Data
We use collected information to:
- Deliver and maintain the Service.
- Route and automate messages through Meta's API when users enable automation.
- Qualify leads, schedule calls, and provide analytics.
- Improve AI accuracy and new feature development.
- Communicate with you regarding account or updates.
- Comply with legal obligations.
4. AI and Automation Data
When automation is enabled, Intellicoach processes message content to generate context-aware responses.
- All message data is processed securely and used only for delivering the Service.
- We do not sell or share message data with third parties for marketing.
- Users control when automation is active and what data is synced.
5. Data Sharing
We may share limited data with:
- Stripe (payment processing)
- Meta Platforms (DM integration)
- Legal Authorities if required by law
- Business Transfers in case of merger or acquisition
6. Security
We employ encryption, access controls, and regular audits to protect data. No system is 100% secure, but we follow industry best practices (ISO 27001 equivalent).
Data Breach Notification: In the event of a data breach that may affect your personal information, we will notify affected users and relevant authorities within 72 hours of discovery, as required by applicable law.
7. Data Retention
Data is kept only as long as necessary to provide the Service or meet legal requirements. Upon cancellation, account data is deleted or anonymized within 60 days unless retention is legally required.
8. User Rights
Depending on jurisdiction (GDPR, CCPA, etc.), you may:
- Access, correct, delete, or export your personal data.
- Object to certain processing or withdraw consent.
To exercise rights, email privacy@intellicoach.ai.
9. International Transfers
Your information may be stored or processed in the U.S. or other countries where we or our service providers operate. We use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.
10. Cookies & Tracking
We use functional and analytics cookies to improve UX and measure site performance. Adjust preferences in your browser settings.
Cookie Consent: For users in the EU and other jurisdictions requiring consent, we provide clear cookie consent mechanisms. You may withdraw consent at any time through your browser settings or our cookie preference center.
11. Children's Privacy
Our Service is not intended for users under 18. We delete any data inadvertently collected from minors.
12. Policy Updates
We may revise this Privacy Policy periodically. The updated version supersedes prior versions upon posting.
13. Contact Us
For questions or data-rights requests: support@intellicoach.ai.