Support
Contact us
Email support@intellicoach.ai. We answer within one business day, usually much sooner. Customers can also message us from the help menu inside the app.
To help us move fast, include the email on your Intellicoach account, the platform involved (Instagram, Facebook, WhatsApp, X, TikTok), and, if it is about one conversation, the prospect's name or handle.
Common topics
- Connecting a channel. Instagram and Facebook connect through Meta in Settings. If a connection shows as expired, reconnect it from the same place; we also email you a daily reminder while it is down.
- Booking. Intellicoach books through your calendar link, or directly onto Calendly or GoHighLevel when you connect them. Check the booking method in Settings first.
- Scripts and AI behaviour. Scripts, the Framework SOP, persona and rules live in Settings. Every change you make is recorded and can be reverted.
- Claude and ChatGPT. Setup steps, permissions and what the connector can and cannot do are on the AI assistants page. Connections can be revoked in Settings under Connected apps.
- Billing. Plans, invoices and payment methods are managed in Settings. Email us for anything the portal does not cover.
- Data requests. Export or deletion requests go through the data deletion page or by email.
Security issues
If you believe you have found a security problem, email support@intellicoach.ai with "Security" in the subject line. Please do not post details publicly until we have responded.